SRM: poor customer service

[Zachary]

He must have been the only guy here who didn't know!!

 

[Jonny]

So you mean because of the only reason that he is a paying customer he is definately right. Believing that customer is always right?
I've been doing retail business for over 10 yrs and i go through a fair amount of clients who have got the same mentality as yours .They cheat ,they lie and then they want to make you apologize for their dishonesty because they are the Customers.

In Joy's defence ,she pretty much did everything she could have have possibly done to cater to the said clients needs, She refunded the money and even apologised too.
I don't know what else any business owner/manager can do to satisfy a client like this.

 

[mazy_bird]

Even though the golden rule of the modern time business is "Customers are always right" it does not mean that you have to take it literally, all it means (a)treat you customers fairly and as best as you can, if there is a problem (b) give them the benefit of doubt
( c ) However never, ever argue with the customer!
That is where the general concept of warranty / guarantee came from!
Now, no one can make everyone happy, everytime and no one expects it anyway, however
1- The burden of proof (defense) is always on the business / MPA and not some white knights in a shining armor!
2- A review board won't be a real review board until we can find a well archived records of all the good, the bad & the ugly on the same subject.
So, please let

 

[artofwar1234]

How was the chilled water?

 

[Dani D]

thats what i was thinking too... if his APPT was @ 3:15 and he arrived 20 min early... by the time she was ready which was about 3-5 minutes LATE... he had a "hissy fit"

sorry dude... your fault that you were so "anxious"