How do you help clients feel at ease when bump into them

[PANCAKES back up account]

Hi all,

When I bump into a client on the street, they seem to feel obliged to say things like...

'oh hi lollo, sorry I havent come for a massage...Ive been so busy / no money / no time' etcetc.

Now, all of those are valid and probably true. Thing is, I don't want clients to feel they always need to mention why they havent come for a massage. Just a
'hello, are you haveing a nice day' will do.

I try to 'brush it off' with a polite phrase like
'thats no worry, whenever you're ready'

I guess they are always going to say something but really I would prefer if they don't.

Theres no real way around it is there? Im going to just have to grin and bare if for the rest of time?

or anyone got any nifty ideas in dealing with it...for them and for me?

 

[two_white_horses]

Maybe you should take advantage of the situation, whip out your appointments book and say: "Well, seeing as you mention it..."!

 

[The Dogfather]

hm, perhaps that might come accross pushy?

 

[Pappa Smurf]

You seem to be dealing with it just fine

 

[fregpuiaijmiasegg]

Don't worry about it.

As some of mine come for mind therapies, I sometimes get the look of fear from clients, which usually signals, don't come now and talk. If I get that response, I just smile and continue.

I never talk to client about treatments when I bump into them, so just have a general chit chat about things, you never know who they are with. If you are warm, interested and caring, they will return. If it's genuine warmth, all the better.

You're doing it all right.