An Excellent Customer Service By the Owner -- Cindy Of Lavender

[MDT222]

Just want to be clear , I am not a promoter in associated to Lavender or any spas

Want to share an incident
An Overlapped booking between the owner and MPA ( A case of Miscommunication ) with HE story

Happened sometime last week. Customer "A" booked his appointment say at 5pm with the owner Cindy for one of the attendant.
Meanwhile I made my booking directly with the attendant at 530 pm on the same date
For unknown reasons, the booking was not communicated properly between the owner and the attendant.

Customer "A " was late for his appointment for at least 20-25 min.
Worse of all , I was not notified the over lapping booking issue until I showed up at the door on time.

Wow, You can imagine that I was furious but I kept my tempo calm without even arguing with them even though Cindy had asked me if I could come back an hour or so later.
I simply just walk the F*** out of that place & say Bye Bye forever ......... Am I doing it right ????

Happy Ending to all parties
A few days later, the Owner Cindy contacted me and apology for the incident.
she also offered me a decent discount on door fee for my next visit.. Good Gesture from Cindy

After all , I really appreciated Cindy's initiative to conduct me and offered the discount.


Regardless ....A great Customer Service By Cindy of Lavender... A Job well done !!!!!!!
Thanks Everyone for putting up with my post
Cheers Everyone

 

[OG_funguy]

Just want to be clear , I am not a promoter in associated to Lavender or any spas

Want to share an incident
An Overlapped booking between the owner and MPA ( A case of Miscommunication ) with HE story

Happened sometime last week. Customer "A" booked his appointment say at 5pm with the owner Cindy for one of the attendant.
Meanwhile I made my booking directly with the attendant at 530 pm on the same date
For unknown reasons, the booking was not communicated properly between the owner and the attendant.

Customer "A " was late for his appointment for at least 20-25 min.
Worse of all , I was not notified the over lapping booking issue until I showed up at the door on time.

Wow, You can imagine that I was furious but I kept my tempo calm without even arguing with them even though Cindy had asked me if I could come back an hour or so later.
I simply just walk the F*** out of that place & say Bye Bye forever ......... Am I doing it right ????

Happy Ending to all parties
A few days later, the Owner Cindy contacted me and apology for the incident.
she also offered me a decent discount on door fee for my next visit.. Good Gesture from Cindy

After all , I really appreciated Cindy's initiative to conduct me and offered the discount.


Regardless ....A great Customer Service By Cindy of Lavender... A Job well done !!!!!!!
Thanks Everyone for putting up with my post
Cheers Everyone

Guys, if you book directly with the MPA, you are taking a big risk of this exact thing happening. You HAVE to let the boss know too…most of the time, the MPA forgets to tell the boss. In these situations, the customer that called the spa should always take precedence.

The only benefit to letting the MPA know too is so she is expecting you…this way a walk-in can’t steal your appointment.

Once again, book DIRECTLY with the spa and just give the MPA a heads up for good measure.

I have some faves I am extremely close to and have been seeing for many years and I still book them directly with the owner.

 

[MDT222]

Thanks for the updates, I guess the MAP did not update the boss in this case .. cheers

 

[Lalallala]

Guys, if you book directly with the MPA, you are taking a big risk of this exact thing happening. You HAVE to let the boss know too…most of the time, the MPA forgets to tell the boss. In these situations, the customer that called the spa should always take precedence.

The only benefit to letting the MPA know too is so she is expecting you…this way a walk-in can’t steal your appointment.

Once again, book DIRECTLY with the spa and just give the MPA a heads up for good measure.

I have some faves I am extremely close to and have been seeing for many years and I still book them directly with the owner.

Hah yeah. I texted an MPA that I will make an appointment first and THEN tell her. Which is what I did. But the MPA got my message and then told the owner.. and then they thought there was a conflict. SMH.

 

[OG_funguy]

Thanks for the updates, I guess the MAP did not update the boss in this case .. cheers

They always forget, just save yourself some potential headache and book directly with the spa…and then give the MPA a heads up that you booked an appointment with her. This way you are covered…

 

[Johnjoebowler]

Just want to be clear , I am not a promoter in associated to Lavender or any spas

Want to share an incident
An Overlapped booking between the owner and MPA ( A case of Miscommunication ) with HE story

Happened sometime last week. Customer "A" booked his appointment say at 5pm with the owner Cindy for one of the attendant.
Meanwhile I made my booking directly with the attendant at 530 pm on the same date
For unknown reasons, the booking was not communicated properly between the owner and the attendant.

Customer "A " was late for his appointment for at least 20-25 min.
Worse of all , I was not notified the over lapping booking issue until I showed up at the door on time.

Wow, You can imagine that I was furious but I kept my tempo calm without even arguing with them even though Cindy had asked me if I could come back an hour or so later.
I simply just walk the F*** out of that place & say Bye Bye forever ......... Am I doing it right ????

Happy Ending to all parties
A few days later, the Owner Cindy contacted me and apology for the incident.
she also offered me a decent discount on door fee for my next visit.. Good Gesture from Cindy

After all , I really appreciated Cindy's initiative to conduct me and offered the discount.


Regardless ....A great Customer Service By Cindy of Lavender... A Job well done !!!!!!!
Thanks Everyone for putting up with my post
Cheers Everyone

The lady that you had booked with directly didn't contact you to let you know what was going on?

 

[MDT222]

The lady that you had booked with directly didn't contact you to let you know what was going on?

She did not realize it until Cindy told her Customer A had arrived , She did try to contact me while I was driving

 

[MDT222]

They always forget, just save yourself some potential headache and book directly with the spa…and then give the MPA a heads up that you booked an appointment with her. This way you are covered…

10-4

 

[Baldee]

I have found that the language barrier is a problem ,so I don't book appointments I just call when I am ready and ask who is available and book 10 to 15 minutes ahead.

 

[Mr610]

No matter how well I know the lady I will always call in and make an appointment with the spa directly