Yes, those two were main problems. The guy knows nothing about customer service. I specifally booked Salina and when I got there he sent some other girl in the room. I told the girl I am waiting for Salina. In comes a different girl again. I kindly tell her to get the Manager. He comes in and asks mewhats wrong with the other girls. I say I dont want them. I came here from Mississauga for Salina. He says well he thinks Salina is gone home. I told him to give me my money back then. He says "wait, i think she is still here". She enters the room 10mins later. That was about 45mins of waiting.